Helping customers is very important factor in the progress of any business. The way any brand or any businessman treat his customers concludes all about the business and brands via repeat customers to stigmatizing to endorsements and recent sales. Social media is a huge platform for promoting all kind of business and also for regulating customer service. Using social media networking sites different brands help their customers with choosing and buying their products and goods.
There are a lot of people or businessmen who are actively and vigorously using social media as a part of their monotonous routine. They know that it is important to use this social media to answer the questions of customers.
Listening to the customer needs
There are a lot of things in life that come down to the very plain things one do. And so is social media. It is not contrasting or dissimilar either. Most of the people just want to be considered or heard. People need to complaint about everything that is not working well, they must tell their reviews and thoughts on the products services which they have paid for. Also they require a sounding board for their resentments, disappointments and incitement. And the sellers on social media must consider and work on the complaints of customers. In this way they help the customers and customers will rely on their services for buying of goods and products, in future.
Be Clear and honest with customers
Customers are the one who can help in establishing the business as well as ruining the reputation of company if the company doesn’t cooperates with them. The sellers must be transparent, clear and honest while dealing with their customers on social media. They must deal them honestly while answering their questions on social media. Because the customers know exactly when the seller lies or hide something from them or ditch them. And if the customers are not dealt honestly they can be considered a threat in damaging a company reputation. Customers can seriously demolish a company’s position on their social media accounts like Facebook, Twitter. The anger of the customers with services may fall out into some kind of movement that becomes very troublesome to handle or contain.
Respond customers rapidly
The companies must respond their customers promptly and quickly as late response will annoy the customers. And the angry customers can become a cause of making a negative impact or image of the company to the other people. Sometimes the Social media crave too fast and quick responses for certain companies. Companies buy Instagram likes must always respond to the customer’s questions on time. Anyhow, if the company set some standards or rules, then the customers get aware of the timings of their response and thus, many customers will regard the company’s initiative. Also there must be a specific time limit for the one who interact with public on social media, so he can respond to the customers in that labelled time.